About ABUL HASAN MAVLI
Academic Level Degree Bachelor
IT Desktop Support Technician has terrific troubleshooting and good
interpersonal skills to assist workers with computer issues. Possesses
a thorough knowledge of computer hardware and software applications.
Has twelve years of experience working as an IT Helpdesk support.
2010 - Present
JABSHEH GENERAL TRADING CO
Manage local and roaming profile, create and modify user and group accounts.
Installation and configuration of Windows server.
DNS configuration, Installing and managing active directory.
Internal mail and administration performance monitoring.
Used good problem-solving skills for troubleshooting problems.
Backups and storage device management.
Internet sharing management
2007 - 2009
Installed and maintained company’s computers and network.
Perform upgradation and updating of computers and laptops.
Implementing security policies in domain.
Manage map drives, shared folders.
Remote desktop assistance
2005 - 2007
GERMAN PRESS CO
Administrating domain computers and users and their network resources; implementing user policies and securities.
Backup of critical system and user information on day-to-day basis, in premise and remote DR location.
Surveyed network usage and logged various points of access to focus on improving system performance and limiting downtime.
Coordinate, communicates, and works well with the teams and management at all levels.
2002 - 2003
Advise customers concerning equipment operation, maintenance, or programming.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Travel to customers’ stores or offices to service machines or to provide emergency repair service.
Install and configure new equipment, including operating software or peripheral equipment.
Diagnose, troubleshoot, resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.