B.SC degree of Computer Science

IT Technical Support

– Managing projects and their responsibilities for designing and implementing new technology initiatives supporting the Microsoft Operating System environment.
– Managing projects within deadlines and providing project status reports to the IT Manager.
– Implementation, Configuration & Administration of LAN and sit offices network setup for the site projects.
– Network monitoring and troubleshooting network-related problems.
– Providing technical support for desktop and laptop users.
– Providing support for hardware problems for end users like memory problems, display problems, hard disk problems, motherboard problems, etc.
– Installing applications and troubleshooting software problems.
– Installing, configuring, and troubleshooting network printers & scanners.
– Assembling and troubleshooting all hardware-related problems.
– Installing and troubleshooting Windows XP, Vista, Windows 7, Windows 8, Windows 8.1 & Windows 10.
– Handling all other problems that are even Remote Computer Related.
– Antivirus software installation and monitoring updates.
– Knowledge about taking images using Microsoft Windows.
– Performing regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize system interruptions.
– Following up and analyzing the performance of upgraded systems, keeping track of their performance, reliability, risks, and benefits.
– Configuring and monitoring Microsoft Office Outlook to the client side.
– Giving demos for users to send and receive emails.
– Installing, Configuring, and Troubleshooting Fingerprint Devices (ZKT ECO G3 & Suprema Biolit) using BioStar and Biotime applications.
– Looking for new developments, preparing reports & submitting to respective authorities.
– Performing the daily operations of the IT department executive and administration job, closely.
– Preparing and submitting progress reports to the direct manager about incidents and reports related to the areas that require attention.
– Performing other duties related to the job as assigned by the Direct Manager.