About Ahmed Ragaey
Academic Level Degree Bachelor
Sales Associate with 5 years of experience in fast-paced Retail environments plus 7 years of customer service in Etisalat UAE for Telecommunication In Egypt.
Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as
implementing processes that drive profitability.
Seeking to be an active employee who dispenses and accommodates the Mission, Vision, and Values of a
2001 - 2005
AIN SHAMS UNIVERSITY
Cairo, Egypt Grade: (Good)
2020 - Present
Abyat Mega Store Furniture
1- Grant outstanding service to the clients as per the company guidelines.
2- Lead individual sales and achieve performance targets and KPIs.
3- Calculate expected monthly sales and evaluate customer trends.
4- Conducting replenishment and suggesting new products to be displayed in Showroom.
5- Providing advice to customers if there are upcoming new merchandise or offers.
6- After-sales Follow up via phone calls, Email- WhatsApp.
2020 - 2020
Al MUTAWA & ALKAZI for Automotive
1- Beware of specifications, and availability of models with Group Sales.
2- Prepare Daily Call Sheets and monthly sales details.
3- Coordinate with Fleet to enhance the smooth delivery of vehicles to the customers.
4- Preparation and submission of quotations to prospective customers.
5- Up-sale the car accessories and extra warranty services.
2018 - 2019
1- Correctly operate the retail IT system for stock transfers, payments, stock inquiries, and
customer database input.
2- Conducting a daily replenishment to be ordered from the warehouse.
3- Achieve pre-set sales targets and KPIS in cash, credit, warranties, and accessories.
4- Conducts price changes as instructed by showroom management.
5- Arrange displayed products as instructed/planogram.
2009 - 2017
Etisalat Egypt Telecommunications
1- Handling any process inquiries received by the operation’s side on the process team
2- Reviewing all new PDs along with their Impact Analysis.
3- Coordinating between the IT department and other 2nd line departments.
4- Reviewing all contents and formatting them to be prepared for posting on Etisalat Egypt
5- Attending the meetings processes for hot issues.
Acting as SV in Outsourcing Project DE Raya Queue.
Acting as a Supervisor in HV Queue.
Complaints & Back Office Advisor.
Video Call Center & Social Media Specialist.
Consumer Back Office Agent.
Consumer Activation Agent.
High-Value Customer Care Agent.
Core, Med Call Center Agent.