About Alaa Alawneh

  • Academic Level Degree Bachelor
  • Gender Male
  • Industry IT-Services
  • Viewed 222

About me

Experienced IT Field Support Engineer with over 6 years of experience in Information Technology field. Excellent reputation for resolving problems and improving customer satisfaction.

 

Education

Experience

  • 2016 - 2020
    KAMCO invest

    IT officer

    Kamco invest., kuwait, Kuwait
    • Office 365 portal administration (create users and groups , customizing and managing their roles , memberships and permissions , invite guest users , managing sharepoint access).
    • – Active directory administration (create , customize and manage the on premises users and groups ).
    • – Ideals virtual data room administration (invite users , create groups and folders , assign permissions for the users ).
    • – Pushing windows updates and patches via SCCM .
    • – Monitoring & responding to Kaspersky admin center reports and security alerts .
    • – Responding to client support requests.
    • – Contacting clients to find out the nature of the problem.
    • – Installing and maintaining hardware and computer peripherals.
    • – Installing and upgrading operating systems and computer software.
    • – Troubleshooting hardware and software issues.

  • 2020 - Present
    Diyar United Company (Gulf bank project )

    IT Field Support Engineer

    Diyar United Company , Kuwait, Kuwait
    I provide IT technical support for Gulf bank users as a Desk top support engineer for more than 2000 users and 48 branch, my daily work includes :
    • Responding to client support requests.
    • Contacting clients to find out the nature of the problem.
    • Traveling to the client’s location or connecting via a remote link.
    • Troubleshooting hardware and software issues.
    • Installing and maintaining hardware and computer peripherals.
    • Installing and upgrading operating systems and computer software.
    • Troubleshooting networking and connection issues.
    • Advising on software or hardware upgrades.
    • Providing basic training in computer operation and management.
    • Completing job reports and ordering supplies.

Expertise

office 365
azure
windows 10
sccm
active directory

Languages

arabic
Proficient
english
Proficient

Portfolio

Skills

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