About Hamza Afzal

  • Phone 51523616
  • Academic Level Degree Bachelor
  • Gender Male
  • Industry Distribution, Supply Chain & Logistics Warehousing
  • Viewed 16

About me

As an Operations Manager at LIL BUNNIES – THE COLLECTIVE, a leading online platform for sustainable fashion, I oversee the daily operations and logistics of the company, ensuring efficiency, quality, and customer satisfaction. With my BBA degree in Logistics, Materials, and Supply Chain Management, I have developed a solid foundation in operational and budget management techniques, as well as a passion for driving business growth and social impact.

In my role, I collaborate with consultants, area leaders, and employees to streamline and strengthen processes and control costs, resulting in improved performance and reduced waste. I have also successfully managed multiple projects, from launching new product lines to implementing new software systems, with the help of my strong leadership, communication, and teamwork skills. Additionally, I have contributed to increasing the user retention rate by 25%, thanks to my in-depth knowledge of customer needs and preferences, as well as my analytical and problem-solving abilities. I am motivated by the opportunity to learn new skills, face new challenges, and make a positive difference in the world.

Education

Experience

  • 2022 - Present
    Lil Bunnies

    Operations Manager

    • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
    • Managed scheduling, training and inventory control.
    • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
    • Improved morale and management communication by creating employee recognition and rewards practices.
    • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
    • Published customer satisfaction results from feedback forms and correspondence.
    • Guided employees on understanding and meeting changing customer needs and expectations.
    • Presented performance and productivity reports to supervisors.
    • Generated performance and labor strategies to compete in new and existing markets.
    • Measured and reviewed performance via KPIs and metrics.
    • Motivated and evaluated personnel for performance improvement and goal achievement.
    • Contributed to proposal and contract development, negotiations and meetings.
    • Addressed customer concerns with suitable solutions.
    • Responded to information requests from superiors, providing specific documentation.
    • Built strong operational teams to meet process and production demands.
    • Collected customer fees, managed refunds and provided complete sales documentation

  • 2021 - 2022
    Max Wings Cargo

    Assistant Fleet Manager

    • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
    • Identified issues with work vehicles and put in maintenance requests with shop department.
    • Supervised employees to ensure optimal productivity in all job tasks and duties.
    • Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
    • Secured optimal employee performance by managing reward and disciplinary programs.
    • Recommended efficiency improvements through thorough analysis to reduce costs.
    • Aided senior leadership by generating daily reports to recommend corrective actions and improvements.

  • 2020 - 2021
    Max Wings Cargo

    Fleet Supervisor

    Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for vehicle and equipment maintenance.
    • Establish schedules and methods for providing vehicle and equipment maintenance services identify resource needs, review needs with appropriate management staff; allocate resources accordingly.
    • Maintain vehicle and equipment maintenance records and repair costs prepare charges for user departments.
    • Maintain records concerning operations and programs, prepare reports on operations and activities.
    • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
    • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

  • 2016 - 2020
    STC Telecommunication Company

    Sales Executive

    • Ensure each customer receives outstanding service.
    • Maintain awareness of all promotions and advertisements.
    • Execute the daily operational, day-to-day goals and priorities assigned by store management.
    • Answer customers questions and provide information on procedures and policies.
    • Advise customers on latest trends.
    • Provide excellent customer service.
    • Recruited qualified professionals to build aggressive sales team in support of new product offering.
    • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
    • Implemented strategies to drive changes and improvements and enhance performance.

  • 2016 - 2016
    STC Telecommunication Company

    Call Centre Agent

    • Monitoring for quality control purposes.
    • Consulted with customers to determine best methods to resolve service and billing issues.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
    • Explained key information regarding products and services to customers to encourage informed decision-making.
    • Evaluated customer account information to assess current issues and determine potential solutions.

Expertise

Sales
Planning and Implementation

Languages

English
Proficient
Arabic
Intermediate

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