Professional Project Management ( PMP )

Bachelor of Commerce

Project Manager

• The supervision of all cleaning staff focusing on their performance in terms of standards of
cleanliness and their behavior whilst on duty
• Ensuring that a first-class cleaning service is delivered to all areas of the building Reviewing
work schedules
• Ordering of cleaning materials
• Monitoring of all cleaning activities
• Ensuring all staff are aware of the Health and Safety policies and procedures

Site Manager (Soft Service)

Support in analyzing and monitoring all property services metrics including Department and
units KPIs.
• Preparing, reviewing, validating, and processing the monthly payments of service providers as
per the agreed service levels and service contract.
• Prepare payments which includes essential verification, auditing, and accurate preparation of
required supporting documents.
• Apply the operational contractual penalties, if applicable, based on the contract performance
parameters of the service provider.
• Preparing the Utility invoice of the investor for necessary payment.
• Periodically update and review shopping center evacuation handbooks in coordination with the
concerned units/ sections Heads.
• Prepare and send all necessary documents pertaining to incident reports, quotations, and invoices
to relevant department for claims settlement ensuring that incident tracking sheet is kept updated.
• Prepare quarterly summary report of the utility.
• Draft and prepare letters, circulars, daily on-going mail, memos, e-mails.
• Follow-up on pending issues with various departments.
• Coordinate the operational aspects of the property in a manner which protects, maintains, and
improves the value of the owner’s assets by regular inspections and meetings with the staff.
• Prepare the budget with the emphasis on minimizing expenses by efficient use of manpower &
materials and ensure its application.
• Supervise & assign work to company’s contracting staff to ensure tasks are completed on time
within the assigned budget.
• Train, develop and motivate the staff to ensure they remain engaged
• Prepare routine reports with the objective of keeping the management responsible to manage
informed about all issues

Soft Service

Assist the Head- of operations support in analyzing and monitoring all property services metrics
including Department and units KPIs.
• Assist Head- Operations support in tracking and following up with Units/ sections Heads for
activities related to corrective and preventive actions, site compliance to HSE, Non-Conformance
reports, and related observations .
• Planning and Managing Cleaning, Valet Parking, Pest Control, Cleaning materials, Air Fresheners,
Containers, Oil recycling, Car wash, Landscaping, and Security) schedules.
• Prepare requests for quotations (RFQ), review quotations and proposals, and advice on selections
of contractors and suppliers .
• Negotiate the terms of contracts related to the scope of work and review the contract as prepared
by the Legal team .
• Assist the Head – Operations Support in preparing, reviewing, validating, and processing the
monthly payments of service providers as per the agreed service levels and service contracts .
• Apply the operational contractual penalties, if applicable, based on the contract performance
parameters of the service provider
• Assist in preparing the Utility invoice of the investor for necessary payment.
• Periodically update and review shopping center and business tower operational and evacuation
handbooks in coordination with the concerned units/ sections Heads
• Prepare and send all documentation documents pertaining to incident reports, quotations, and
invoices to relevant departments for claims settlement ensuring that the incident tracking sheet is
kept updated.
• Update contracts, renewal tracking sheets and notify concerned person before expiry .
• Prepare quarterly summary reports of the utility .
• Assist – Head of Operations Support in maintaining the PMD budget tracking sheet and conducting
monthly reconciliation with Finance.
• Maintain records and comply with the KPIs and targets approved by the Department/ units Heads
for operation support and other related sections
• Draft ,and prepare letters, circulars, daily on-going mail, memos, e-mails and meeting requests to
various companies, departments and Investors and follow up where required.
• Receive, log, and distribute all letters, documents, correspondences, forms, etc. to the manager,
team, investors, and FM provider
• Arrange meetings for the department manager and prepare minutes of meetings .
• Prepare various reports, and presentation as advised by the manager .
• Follow-up on pending issues with various departments .
• Maintain up-to- date list of clients contact details .
• Prepare and follow up on payments .
• Maintain an effective electronic and hard copy filing system .
• Receive and convey messages from internal/ external parties to Manager and Team .
• Provide general support to Department visitors
• Establishing KPIs of the outsourced contractors and tracking their performance level by routinely
assessing performance against checklists, identifying defaults or shortcomings in services level
and against KPIs and taking require action to enhance the performance.

Operation Manager

• Manage cleaning operations and liaise with clients to ensure quality service delivery .
• Planning and Managing Cleaning, schedules
• Ensure teams adhere to safety measures during cleaning operations
• Facilitate budget planning for smooth flow of operations .
• Evaluate relevant data to propose recommendations for cleaning process improvement
• Develop and review operation plans to improve work procedures and quality service delivery
• Plan, select and oversee appropriate equipment and/or technologies and supplies for project sites
• Perform cleaning in the premises using appropriate ride-on machinery and/or equipment with
supplies as directed
• Constantly monitor and report on progress of the project to all stakeholders
• Present reports defining project progress, problems, and solutions
• Schedule, coordinate meetings, appointments, briefing and placing calls
• Prepare agendas for meetings and prepare presentation materials, reports for meeting and
training materials
• Manage and review incident and emergency investigations .
• Maintaining adequate cleaning supplies at all accounts .
• Managing labor cost to be lower .
• Managing supply cost to be lower .
• Fill in work as needed .
• Assisting with special projects.

Cleaning Manager

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of the latest cleaning technology while providing instructions and
supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise the performance of the cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in
cleanliness and service
• Supervise all employee work on assigned sites, to make sure it meets the company and client standards
• Have a conversation with clients regarding appointment time, and for the period of cleaning
• Drive to every location with the team along with supplies in official vehicle
• Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments
should be collected in a professional manner
• Demonstrate a positive attitude and show an example for other employees to emulate
• Make sure all employees follow company standards by constantly coaching and redirecting
performance.