About Hassan Ramadan

  • Academic Level Degree Bachelor
  • Gender Male
  • Industry Facilities & Property Management
  • Viewed 142

About me

I am a driven, organized, and motivated Service Manager with previous work experience of 16 years in
managing facilities, client relations, projects, housekeeping, operations, pest controlling, inspections. I
have expert knowledge of the various issues surrounding facilities including, but not limited to, Health
& Safety, site maintenance, inspections, security and managing contractors. I take great pride in my
work and strive to achieve the best possible results at all times.

Education

Experience

  • 2010 - 2011
    Trust

    Project Manager

    • The supervision of all cleaning staff focusing on their performance in terms of standards of
    cleanliness and their behavior whilst on duty
    • Ensuring that a first-class cleaning service is delivered to all areas of the building Reviewing
    work schedules
    • Ordering of cleaning materials
    • Monitoring of all cleaning activities
    • Ensuring all staff are aware of the Health and Safety policies and procedures

  • 2022 - 2023
    CARE

    Site Manager (Soft Service)

    Support in analyzing and monitoring all property services metrics including Department and
    units KPIs.
    • Preparing, reviewing, validating, and processing the monthly payments of service providers as
    per the agreed service levels and service contract.
    • Prepare payments which includes essential verification, auditing, and accurate preparation of
    required supporting documents.
    • Apply the operational contractual penalties, if applicable, based on the contract performance
    parameters of the service provider.
    • Preparing the Utility invoice of the investor for necessary payment.
    • Periodically update and review shopping center evacuation handbooks in coordination with the
    concerned units/ sections Heads.
    • Prepare and send all necessary documents pertaining to incident reports, quotations, and invoices
    to relevant department for claims settlement ensuring that incident tracking sheet is kept updated.
    • Prepare quarterly summary report of the utility.
    • Draft and prepare letters, circulars, daily on-going mail, memos, e-mails.
    • Follow-up on pending issues with various departments.
    • Coordinate the operational aspects of the property in a manner which protects, maintains, and
    improves the value of the owner’s assets by regular inspections and meetings with the staff.
    • Prepare the budget with the emphasis on minimizing expenses by efficient use of manpower &
    materials and ensure its application.
    • Supervise & assign work to company’s contracting staff to ensure tasks are completed on time
    within the assigned budget.
    • Train, develop and motivate the staff to ensure they remain engaged
    • Prepare routine reports with the objective of keeping the management responsible to manage
    informed about all issues

  • 2013 - 2022
    Mudon Ahlia Real Estate

    Soft Service

    Assist the Head- of operations support in analyzing and monitoring all property services metrics
    including Department and units KPIs.
    • Assist Head- Operations support in tracking and following up with Units/ sections Heads for
    activities related to corrective and preventive actions, site compliance to HSE, Non-Conformance
    reports, and related observations .
    • Planning and Managing Cleaning, Valet Parking, Pest Control, Cleaning materials, Air Fresheners,
    Containers, Oil recycling, Car wash, Landscaping, and Security) schedules.
    • Prepare requests for quotations (RFQ), review quotations and proposals, and advice on selections
    of contractors and suppliers .
    • Negotiate the terms of contracts related to the scope of work and review the contract as prepared
    by the Legal team .
    • Assist the Head – Operations Support in preparing, reviewing, validating, and processing the
    monthly payments of service providers as per the agreed service levels and service contracts .
    • Apply the operational contractual penalties, if applicable, based on the contract performance
    parameters of the service provider
    • Assist in preparing the Utility invoice of the investor for necessary payment.
    • Periodically update and review shopping center and business tower operational and evacuation
    handbooks in coordination with the concerned units/ sections Heads
    • Prepare and send all documentation documents pertaining to incident reports, quotations, and
    invoices to relevant departments for claims settlement ensuring that the incident tracking sheet is
    kept updated.
    • Update contracts, renewal tracking sheets and notify concerned person before expiry .
    • Prepare quarterly summary reports of the utility .
    • Assist – Head of Operations Support in maintaining the PMD budget tracking sheet and conducting
    monthly reconciliation with Finance.
    • Maintain records and comply with the KPIs and targets approved by the Department/ units Heads
    for operation support and other related sections
    • Draft ,and prepare letters, circulars, daily on-going mail, memos, e-mails and meeting requests to
    various companies, departments and Investors and follow up where required.
    • Receive, log, and distribute all letters, documents, correspondences, forms, etc. to the manager,
    team, investors, and FM provider
    • Arrange meetings for the department manager and prepare minutes of meetings .
    • Prepare various reports, and presentation as advised by the manager .
    • Follow-up on pending issues with various departments .
    • Maintain up-to- date list of clients contact details .
    • Prepare and follow up on payments .
    • Maintain an effective electronic and hard copy filing system .
    • Receive and convey messages from internal/ external parties to Manager and Team .
    • Provide general support to Department visitors
    • Establishing KPIs of the outsourced contractors and tracking their performance level by routinely
    assessing performance against checklists, identifying defaults or shortcomings in services level
    and against KPIs and taking require action to enhance the performance.

  • 2011 - 2013
    Marafick Management

    Operation Manager

    • Manage cleaning operations and liaise with clients to ensure quality service delivery .
    • Planning and Managing Cleaning, schedules
    • Ensure teams adhere to safety measures during cleaning operations
    • Facilitate budget planning for smooth flow of operations .
    • Evaluate relevant data to propose recommendations for cleaning process improvement
    • Develop and review operation plans to improve work procedures and quality service delivery
    • Plan, select and oversee appropriate equipment and/or technologies and supplies for project sites
    • Perform cleaning in the premises using appropriate ride-on machinery and/or equipment with
    supplies as directed
    • Constantly monitor and report on progress of the project to all stakeholders
    • Present reports defining project progress, problems, and solutions
    • Schedule, coordinate meetings, appointments, briefing and placing calls
    • Prepare agendas for meetings and prepare presentation materials, reports for meeting and
    training materials
    • Manage and review incident and emergency investigations .
    • Maintaining adequate cleaning supplies at all accounts .
    • Managing labor cost to be lower .
    • Managing supply cost to be lower .
    • Fill in work as needed .
    • Assisting with special projects.

  • 2007 - 2010
    Care Services Kuwait

    Cleaning Manager

    • Managing and motivating a team of cleaning staff
    • Conduct stock management of consumables and spares
    • Ensure employees are properly trained and equipped to perform their role
    • Deploy and train staff on the use of the latest cleaning technology while providing instructions and
    supervision where necessary
    • Certify that equipment is safe to use and in good working condition
    • Oversee all escalations and performance management developments
    • Supervise the performance of the cleaning team
    • Conduct safety briefings and toolbox talks
    • Collaborate with clients to ensure there are no problems on site
    • Keep close interaction, communication, and coordination with the Front Office and other departments
    • Support in maintaining a highly trained and motivated staff that constantly strives for excellence in
    cleanliness and service
    • Supervise all employee work on assigned sites, to make sure it meets the company and client standards
    • Have a conversation with clients regarding appointment time, and for the period of cleaning
    • Drive to every location with the team along with supplies in official vehicle
    • Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments
    should be collected in a professional manner
    • Demonstrate a positive attitude and show an example for other employees to emulate
    • Make sure all employees follow company standards by constantly coaching and redirecting
    performance.

  • 2023 - Present
    Hydrotek Engineering Co

    Project Coordinator

    • Oversee the maintenance and cleanliness and Agriculture areas, and related facilities.
    • Schedule and coordinate regular inspections, repairs, and maintenance activities to ensure
    facilities meet safety and appearance standards.
    • Collaborate with the team to ensure proper storage maintenance.
    • Work with contractors and service providers for facility maintenance and repair work.
    • Obtain and review quotes for facility-related projects and services.
    • Maintain accurate records of facility-related inventory.
    • Assist in developing and managing the facility maintenance budget, tracking expenditures,
    and identifying cost-saving opportunities.
    • Ensure that facilities comply with all relevant regulations, permits, and codes.
    • Supervise and train facility staff.
    • Foster a positive and productive work environment.
    • Draft and prepare letters, circulars, daily on-going mail, memos, e-mails.
    • Perform the day-to-day administration support needed by the department and maintain
    updated computerized records of activities to help in ensuring high productivity and a
    smooth flow of activities.
    • Drafting agreements, researching for suppliers, analyzing supplier evaluation results,
    updating records.
    • Receive invoices from suppliers, vendors on same as per the set standards and policies, post
    the invoice on the system, and send the invoice – along with all relevant documents – to the
    Finance department with the proposal transmittal for processing.
    • Ensure all relevant quality, health, safety, and environmental procedures, instructions, and
    controls are adhered to so that the safety of employees, quality of products/services, and
    environmental compliance can be guaranteed.

Languages

English
Proficient
Arabic
Proficient

Skills

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