About Jeffrey Ebora
Academic Level Degree Bachelor
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail- oriented.
2009 - 2015
De La Salle - College of Saint Benilde
Bachelor of Science in Business Administration - Marketing Management
Bachelor degree Scholarship Grantee Dean's Lister
2018 - 2022
Al Muzaini Exchange
Responsible for vault and the auditing, reporting and balancing of cash drawer. Manage and track currency shipments and deliveries. Ensuring availability of foreign currencies all the time. Perform tasks such as sales and purchase of foreign exchange, remittance and money transfer, drafts and inward transfer. Assist customers with their amendment, cancellations and refund. Provide courteous service to customers, and receive complaints with care and direct it to respected Area. Conducts Know-Your-Customer (KYC) as per the guidelines of the central bank, and maintain customer confidence, protect branch operation by keeping information confidential. Verifying customer ID for validity and scanning the ID in the system prior to carrying out any transaction. Prepare local currency on hand to be collected by a cash collector. Balancing currency, coins, and checks in cash drawers at the end of shift and counting every piece of currency carefully when accepting or dispensing cash. Record all transactions promptly, accurately and in compliance with the company procedures. Scout for opportunities to increase transactional volumes. Meet customer needs consistently with knowledgeable and fast service.
2015 - 2018
Bank Teller / Marketing Specialist
Bank’s Remittance Department: Handle account opening of new clients/customers, and encoding of their beneficiaries. Cross-sells bank products by answering inquiries; informing customers of new services and product . Relay messages, inquiries and concerns to bank’s third party partners. Daily monitoring of newly opened account and approved transactions. Reaching clients with hold and pending transactions and assist for necessary documents to release their transactions. Processing of transaction amendments, cancellation and refund. Conduct Know-Your-Customer (KYC) to avoid Money Laundering. Maintains customer confidence and protects bank operations by keeping information confidential.
Bank’s International Partners: Processing transactions of bank’s third party partners: RIA-IME(INT’L), Moneygram(INT’L), UBL (PK), Allied Bank (PK), MyRemit (PH), Asia United Bank (PH), IRemit (PH), AlKuraimi (YE), Bank DuCaire (EG), Development Bank of the Philippines (PH), BDO Remit (PH), IndusInd Bank (IN), CashPinas (PH), United Remit (NP).
Public Relations and Field Marketing Activities: Responsible for driving brand awareness through on-site, face-to-face interaction with consumers. Plan and complete field marketing campaigns after conducting preliminary research. Monitor industry trends and competitor activities. Manage social media activity surrounding field marketing campaigns. Report weekly/monthly on the status of field marketing activities. Communicate and create a brand awareness in the market by participating in meetings, conferences, trade shows, etc., and work in coordination with other departments. Get a feedback of the customers and answer all the relevant queries to make sure that the organization’s products stay ahead in the competition
Customer Care: Provide comprehensive and quality customer care at all times. Ensure validity and confidentiality of client/customer information.
2013 - 2015
Bank of the Philippine Islands
Junior Banking Specialist
Deposit Accounts: Account opening procedures and requirements for savings and checking accounts. Inquiries for different types of accounts and its corresponding features. Lost card blocking, and damaged card replacement. Retrieval request and temporary blocking of captured card, and replacement if requested. Activation of ATM Card International withdrawal. Remittances. Uncredited and Unlocated Remittances. Unauthorized withdrawal reports. Undispensed withdrawal. Uncredited deposit from the machine. Product and services promotions.
Credit Cards: Requirements for Credit card application. Checking the status of Application. Inquiries for different types of credit card offers and its features. Lost card blocking, damaged card replacements. Card Cancellations. Request for card extensions or supplementary. Annual fee reversal request. Inquiries for Statement of Account, card usage, credit line, available balance, card’s cut-off and due date. Request for Credit to Cash and Installment terms. Redemption of Rewards points. Product and services promotions. Activations of prepaid cards.
Online banking: Online enrollment procedures for Savings, Checkings, and Credit cards. Enrollment of Merchants for Bills payment, Own and third-party accounts for fund transfer, Prepaid Reloading, Request for unlocking locked out account. Retrieval of forgotten online account. Uncredited prepaid reloading.
Others: Wire Transfers, Demand draft, Investment, Time Deposit, Telephone banking., Personnel commendations and complaints, and other bank services concerns.