About Mohammad Alshabani

  • Phone 66593566
  • Academic Level Degree Bachelor
  • Gender Male
  • Industry IT-Services
  • Viewed 30

About me

I am a certified Computer Engineer from both the Kuwait Society of Engineers and the Jordan Engineers Association. In addition, I am holding a Project Management Professional (PMP) with a valid certification until December 2026 , Oracle Database SQL Certified & Oracle Cloud Infrastructure 2023 certified.

In my role at project management, I led efforts to monitor project status, milestones, deliverables and resolve issues to ensure timely delivery of projects.

Working with stakeholders and note down the minutes of meeting to successfully gather & track the requirements.
Creating the business process needed to execute the project.

Creating project plans using Microsoft project software and also create diagrams using Visio.
I am familiar with wireframes as mockups & use cases for requirement analysis purposes.

Conducting a testing phase to ensure compliance with the approved methodology and project quality criteria. I follow-up with developers to make sure the deliverables are clear with the approved methodology and guidelines.

Additionally, I have a technical background in developments and infrastructure.

I am an ambitious individual currently pursuing my MBA with a focus on delivering innovative and effective solutions. My passion for continuous learning and problem-solving drives me to seek out new challenges and opportunities for growth in the business world. With strong analytical and interpersonal skills, I am confident in my ability to create value and drive results in any organization.

Education

Experience

  • 2021 - Present
    DPS

    Acting Project Manager

    My expertise in monitoring project status, milestones, deliverables, and resolving issues has enabled me to ensure timely delivery of projects.
    I effectively collaborate with stakeholders to gather requirements, document meeting minutes, and create detailed project plans using Microsoft Project and Visio diagrams.

    I am skilled in requirement analysis, utilizing wireframes, mockups, and use cases to accurately capture project needs.
    I also play a crucial role in the business testing phase, ensuring that all deliverables are compliant with approved methodology and quality criteria. My ability to follow-up with developers and clearly communicate project requirements helps to ensure that projects are delivered on-time and to the highest standard.
    Developing and maintaining strong professional relationships with customers, vendors, and stakeholders to facilitate smooth and effective collaboration and communication.

    Long story short, these are my main tasks:
    • Provide project schedule & meeting minutes.
    • Provide business processes.
    • Involve in requirement gathering, analysis & solution design.
    • Coordinate with the teams & clients.

  • 2018 - 2020
    Abdul Aziz M. T. Alghanim General Trading & Contracting Company - AlNawasi

    System Engineer

    I worked at Al-Nawasi a branch company of Abdul Aziz M. T. Alghanim General Trading & Contracting Company as a System Engineer, my key responsibilities include:

    • Managing and maintaining Windows Server environments to ensure optimal performance and uptime.
    Providing support and troubleshooting for Fujitsu server systems, storage solutions, workstations, and PCs.
    • Delivering proactive maintenance services to customers to minimize downtime and resolve issues in a timely manner.
    • Keeping abreast of industry developments and emerging technologies to continuously enhance technical proficiency.
    Collaborating with cross-functional teams to resolve complex technical issues and support project initiatives.
    • Staying up-to-date with security patches, software updates, and other relevant software and hardware upgrades to maintain the highest level of security and reliability.
    • Providing on-call support for critical incidents and ensuring rapid resolution of issues.
    • Building and maintaining strong relationships with customers and vendors to ensure smooth and effective collaboration and communication.
    • Utilizing a ticketing system to log, track, and resolve technical issues reported by customers in a timely and professional manner. This includes prioritizing and escalating incidents as needed, providing regular updates to customers, and closing tickets upon successful resolution.

  • 2017 - 2018
    Grand International Company - GIC

    Technical Support Engineer

    As a Technical Engineer at GIC, a reseller of Mitel IP Telephony solutions in Kuwait, my responsibilities include:

    • Providing technical support and assistance to customers in the deployment and use of Mitel IP Telephony solutions.
    • Troubleshooting complex technical issues related to IP telephony systems, ensuring prompt resolution and customer satisfaction.
    • Configuring, installing, and commissioning IP telephony systems and related hardware, including switches, routers, and IP phones.
    Conducting system testing, quality assurance, and acceptance procedures to ensure that systems meet customer requirements and standards.
    • Providing on-site technical support and training to end-users and technical staff.
    • Building and maintaining strong relationships with customers, vendors, and stakeholders to ensure smooth and effective collaboration and communication.

Languages

English
Proficient
Arabic
Proficient

Skills

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