About ziad alqadah

  • Viewed 92


  • 2009 - 2013
    Telecommunication Program – Zain Telecommunication – Kuwait

    Education study's

    1. Maintaining a positive, empathetic, and professional attitude toward customers at all times. 2. Responding promptly to customer inquiries. 3. Opens customer accounts by recording account information. 4. Communicating with customers through various channels. 5. Acknowledging and resolving customer complaints. 6. Knowing our products inside and out so that you can answer questions. 7. Processing orders, forms, applications, and requests. 8. Keeping records of customer interactions, transactions, comments, and complaints. 9. Communicating and coordinating with colleagues as necessary. 10. Providing feedback on the efficiency of the customer service process. 11. Managing a team of junior customer service representatives. 12. Ensure customer satisfaction and provide professional customer support.

  • 2016 - 2019
    Sky Line Institute

    Diploma in Cargo & Logistic

  • 2009 - 2013
    – Zain Telecommunication

    Zain Telecommunication


  • 2013 - Present
    boubyan takaful

    Boubyan Takaful Insurance Company

    1. Evaluates and processes claims in accordance with insurance policy terms and conditions, company
    policies and procedures according to productivity and quality standards. Coordinate workflow &
    meet deadlines.
    2. Attending e-mails from insurance companies or clients.
    3. Collect and analyze claims data to identify and resolve errors, delayed claims, and processing issues.
    Providing recommendations to take steps to improve the claims processing quality standards and
    4. Increasing efficiency, minimizing errors and administration time.
    5. Support the Team leader / Manager in implementation of quality assurance programs in order to
    maintain standards of quality and minimize fraudulent cases.
    6. A decision on high cost and complicated cases.
    7. Completes other projects and duties as assigned

  • 2002 - 2004

    DNATA Kuwait Int. Airport

    1. Answer customer inquiries via phone, email, and in-person
    2. Direct customers to online resources
    3. Update customer records in the system, including notes about interactions
    4. Pitch ideas for improving customer care
    5. Create and maintain reports about customer interactions
    6. Attend weekly staff meetings
    7. Participate in team-building activities
    8. Develop a rapport with customers
    9. Make recommendations to management to improve customer experience

  • 2004 - 2007


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