Required Head of Call Center

Bachelor’s degree in business administration, business management, or a related field.
7+ years of experience in a customer support role in a call center, with 4+ years of managerial experience in Kuwait
Strong familiarity with call center operations within the banking, FinTech or a related financial service industry is required.
Excellent verbal and written communication skills, fluency in English and Arabic is mandatory.
Demonstrated experience in providing excellent customer service support.
Excellent knowledge of management methods and techniques.
Working knowledge of customer service software, databases, and tools
Awareness of industry’s latest technology trends and customer applications relevant to the call center
Ability to think strategically and to lead a team of customer support agents and representatives
Strong client-facing and presentation skills
Active listening skills, with patience when handling tough cases and difficult situations.
Proven ability to multitask and capacity for sensitivity and understanding.
Ability to be thorough while paying close attention to detail in support of conflict resolution.
Strong desire to collaborate with customer support team members and to mentor call center agents and representatives to the overall improve customer experience

Send Your CV To
nouraa.j.kuw@gmail.com